Use these six strategies to communicate effectively. 1) You can accept anything without agreeing with it. Thus, acknowledge amazing requests and outrageous statements with responses such as: “That’s an interesting idea.” “That’s a novel request.” “What an intriguing question.” Use this as an opportunity to understand what the other person is saying. And then move [...]
If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience. If you fail to meet the customer’s expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your company. If [...]
These myths have cost companies billions of dollars in wasted payroll money. Myth #1) Structure spoils spontaneity. I once attended a two-day long disaster that easily cost over $40,000. Thirty people spent the first hour seeking an issue to discuss, then spent the next 15 hours arguing over insolvable problems. When I asked the manager [...]
Customer security is one of the prime considerations of any retail outlet today. Whilst implementing key marketing strategies in order to promote products and increase sales, retail managers also need to be thinking about how safe their customers feel in-store and ways they can improve the attractiveness of their space for shoppers. Lighting Good lighting [...]
The advantages of time management include reducing stress, gaining time, reducing avoidance, while promoting reviews and eliminating cramming. Another advantage is that managing time helps us to stay motivated while we avoid procrastination. The trick to successful time management is setting up goals that work, while having an awareness of those goals and prioritizing your [...]