The challenges of today’s global marketplace are forcing companies to look at doing things differently in order to get that extra edge over their competition.
According to Makino, a global provider of advanced machining technology, companies doing things the same way they have been doing them for the last 10 to 15 years are probably in [...]
Peer out of your office door, what’s your secretary doing right now? If you answered surfing the internet, taking a nap, or reading a magazine, it’s time to rethink where your money is going. In an ideal situation, a secretary would be paid for the work they accomplish and not for watching the clock. If [...]
It’s a well-known fact that it costs many times more to acquire a new customer than to keep doing business with your existing ones. For this reason, the best way to become profitable is to have loyal customers who keep coming back again and again. It’s all about relationship building. So what can you do?
Customers [...]
Stuart Burns was having a bad day. Not only had he arrived late for the seminar because of the server problem at work last night, he was finding it difficult to concentrate because of the stream of text messages coming in to his cell phone. He couldn’t bring himself to turn it off just in [...]
Secretarial and administrative staff can only develop and add value to the business for the future, if their peers, the organization’s culture and their immediate managers create the right opportunities for them to do so. So here are the top ten tips for Managers:
1. Talk to them! By involving, including, empowering and trusting your secretary, [...]
Use these six strategies to communicate effectively.
1) You can accept anything without agreeing with it. Thus, acknowledge amazing requests and outrageous statements with responses such as:
“That’s an interesting idea.”
“That’s a novel request.”
“What an intriguing question.”
Use this as an opportunity to understand what the other person is saying. And then move on to other topics without [...]
If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience. If you fail to meet the customer’s expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your company.
If you [...]
These myths have cost companies billions of dollars in wasted payroll money.
Myth #1) Structure spoils spontaneity.
I once attended a two-day long disaster that easily cost over $40,000. Thirty people spent the first hour seeking an issue to discuss, then spent the next 15 hours arguing over insolvable problems. When I asked the manager who called [...]
Customer security is one of the prime considerations of any retail outlet today. Whilst implementing key marketing strategies in order to promote products and increase sales, retail managers also need to be thinking about how safe their customers feel in-store and ways they can improve the attractiveness of their space for shoppers.
Lighting
Good lighting is a [...]
The advantages of time management include reducing stress, gaining time, reducing avoidance, while promoting reviews and eliminating cramming. Another advantage is that managing time helps us to stay motivated while we avoid procrastination.
The trick to successful time management is setting up goals that work, while having an awareness of those goals and prioritizing your list [...]