Use these six strategies to communicate effectively.
1) You can accept anything without agreeing with it. Thus, acknowledge amazing requests and outrageous statements with responses such as:
“That’s an interesting idea.”
“That’s a novel request.”
“What an intriguing question.”
Use this as an opportunity to understand what the other person is saying. And then move on to other topics without [...]
If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience. If you fail to meet the customer’s expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your company.
If you [...]
One of the hardest presentations to make is the entrepreneurial pitch. You have a great idea for a business and you want someone to give you money to make it happen. The problem is that venture capitalists, angel investors, and even rich uncles are heavily predisposed against you. Why? Because 99% of the pitches they [...]